Rachel Heiden
Case Management Supervisor
“When we are no longer able to change a situation, we are challenged to change ourselves.” -Victor Frankl
Rachel was born in “the Emerald City”. She thrives on the two passions that are ubiquitous to any person from Seattle (coffee and the Seahawks)! The narrative that it always rains in Seattle suits her perfectly, because she loves all things rain and water related- including swimming. One quirky thing about her is that she enjoys frozen gummy bears along with other treats to feed her very LARGE sweet tooth.
Her favorite place that she has traveled to so far, is Honduras, both the people and the scenery left their imprint on her. She enjoys drawing, creating music (she sings and plays the piano), as well as writing poetry. She’s both entered and won Slam Poetry contest while attending high school and college.
She was proud to graduate with a B.A. in Psychology, from the same school that her mother also attended, and was her dream school when she was growing up- the University of Washington.
She’s passionate about working with two populations in particular: those living with mental health and substance use disorders. Her professional experience includes her working as a case manager for housing support agencies, adult day health centers, substance abuse rehabilitation centers and mental health agencies. She continues to develop compassionate, effective and better ways of communicating to help clients reach their goals and remain motivated!
Irma Flamenco
Case Manager
Irma is originally from Eastern WA. in the Tri-cities area. Irma has previously worked in supportive housing in a larger agency. So she brings her former experience of working in housing with her along with the understanding that housing issues can be multifaceted.
Moving away from family and friends, was no doubt difficult, however, it has impacted her duties as a housing case manager in a positive way. She is able to assess and evaluate what is required to find solutions for a client’s health and living needs.
Irma’s active life revolves around a love of dancing, photography, poetry, cooking dishes
from other cultures and continuing her education. Her favorite Leonardo Da Vinci quote
is, “Learning is the only thing the mind never exhausts, never fears, and never regrets.”
Kyanna Ogilvie
Case Manager
Kyanna was born in Ellensburg, WA but has enjoyed living in North Dakota, Montana, Oregon and Colorado. Watersports such as swimming, surfing, and wakeboarding, along with putting puzzles together are some of her favorite pastimes.
Kyanna is a new Case Worker here at DMT. She says her interest in this work comes from understanding that sometimes people can’t help themselves when life throws them a curveball
and it puts their livelihood at risk. As she works individually with clients, she will learn the client’s needs and situations, and thus become a part of helping to create a new path for them.
Kyanna has spent the last couple of years working in a treatment facility for at risk youth with psychiatric and behavioral disorders as well as substance abuse. She’s also worked at a relief nursery. Thus far in her professional life she has worked with youth, families and the elderly.
Her favorite saying is “There are no limits to what you can accomplish, except the limits you place on your own thinking”-Brian Tracy. Personal experience with these words has prepared her for future challenges because she knows she can overcome them.
Early on, in Kyanna’s educational journey she struggled, which put her behind the curve and made her feel less than enough when it came to learning. With family support, a push-through attitude, and hard study, she became an honors student and graduated Summa cum laude.
She has a Bachelor’s degree in Human Development and Family sciences, focus in Human Services and a minor in Psychology. Her current education goal is to achieve her MSW (Master of Social Work).
Paul Monroe
Certified Peer/Case Manager
“Adversity does not define me, how I choose to deal with it does.”
Paul is a Case Manager/Certified Peer at Develop Minded Therapies. He does this work because he wants to be able to use all of his experiences and lessons to help people. He maintains an outlook that any adverse situation can be helped with a healthy and positive attitude.
Paul is a California native and a sports enthusiast. He’s a fan of both the NFL and the NBA. His enthusiasm has led him to coach little league in two sports: baseball and football. Paul began his interest in counseling by working with youths at the National Youth Program at USC (University of Southern California). Paul also has a fondness for working with young people. Through the Tacoma Urban League, he mentored youths at 4 Tacoma middle schools.
After moving to Tacoma, he came to learn about a family member’s mental health condition, which led him to take a deeper dive into learning more. His quest to learn more about his family member’s mental health next led him to become a mental health technician at MDC (Metropolitan Development Council) and while working there he received his Peer Counseling certification and remains open to always learning more and continues his education even now.
Aida Taulung
Case Manager
“You will always have bad times but, that will always wake you up to the good stuff you weren’t paying attention to.” -Robin Williams
Aida was born in the Pacific Islands. She’s grown up as an army brat. Washington is the sixth state that she’s lived in. She loves the Pacific Northwest and looks forward to exploring it. To that end she has a list of lakes, rivers, waterfalls, resorts, restaurants, etc. that she hopes to visit and enjoy. This past summer she hiked and saw about 9 waterfalls. She shared the joy of these adventures and being out in nature with her new puppy. She considers herself an amateur photographer and also a foodie. Her favorite foods are birria tacos and pasta. Besides the PNW, her favorite place that she’s traveled to thus far would be the Disney parks in California.
She was able to celebrate a life milestone by traveling to her “absolute favorite place, Disneyland”. She said being there reminded her that she’s not too old to see and do the things that she didn’t do as a child.
She believes that growing up as an army brat and experiencing constant change caused her to become very flexible and adaptable to changing circumstances. She’s proud of her achievement in becoming the first person in her family to graduate college in America, as well as to graduate with two different degrees. She graduated June 2020, from the University of Washington (Tacoma) with a BA in Psychology and a BA in Healthcare leadership.