Rachel Heiden
Case Management Supervisor
“When we are no longer able to change a situation, we are challenged to change ourselves.” -Victor Frankl
Rachel was born in “the Emerald City”. She thrives on the two passions that are ubiquitous to any person from Seattle (coffee and the Seahawks)! The narrative that it always rains in Seattle suits her perfectly, because she loves all things rain and water related- including swimming. One quirky thing about her is that she enjoys frozen gummy bears along with other treats to feed her very LARGE sweet tooth.
Her favorite place that she has traveled to so far, is Honduras, both the people and the scenery left their imprint on her. She enjoys drawing, creating music (she sings and plays the piano), as well as writing poetry. She’s both entered and won Slam Poetry contest while attending high school and college.
She was proud to graduate with a B.A. in Psychology, from the same school that her mother also attended, and was her dream school when she was growing up- the University of Washington.
She’s passionate about working with two populations in particular: those living with mental health and substance use disorders. Her professional experience includes her working as a case manager for housing support agencies, adult day health centers, substance abuse rehabilitation centers and mental health agencies. She continues to develop compassionate, effective and better ways of communicating to help clients reach their goals and remain motivated!
Kyanna Ogilvie
Case Manager
Kyanna was born in Ellensburg, WA but has enjoyed living in North Dakota, Montana, Oregon and Colorado. Watersports such as swimming, surfing, and wakeboarding, along with putting puzzles together are some of her favorite pastimes.
Kyanna is a new Case Worker here at DMT. She says her interest in this work comes from understanding that sometimes people can’t help themselves when life throws them a curveball
and it puts their livelihood at risk. As she works individually with clients, she will learn the client’s needs and situations, and thus become a part of helping to create a new path for them.
Kyanna has spent the last couple of years working in a treatment facility for at risk youth with psychiatric and behavioral disorders as well as substance abuse. She’s also worked at a relief nursery. Thus far in her professional life she has worked with youth, families and the elderly.
Her favorite saying is “There are no limits to what you can accomplish, except the limits you place on your own thinking”-Brian Tracy. Personal experience with these words has prepared her for future challenges because she knows she can overcome them.
Early on, in Kyanna’s educational journey she struggled, which put her behind the curve and made her feel less than enough when it came to learning. With family support, a push-through attitude, and hard study, she became an honors student and graduated Summa cum laude.
She has a Bachelor’s degree in Human Development and Family sciences, focus in Human Services and a minor in Psychology. Her current education goal is to achieve her MSW (Master of Social Work).
Aida Taulung
Case Manager
“You will always have bad times but, that will always wake you up to the good stuff you weren’t paying attention to.” -Robin Williams
Aida was born in the Pacific Islands. She’s grown up as an army brat. Washington is the sixth state that she’s lived in. She loves the Pacific Northwest and looks forward to exploring it. To that end she has a list of lakes, rivers, waterfalls, resorts, restaurants, etc. that she hopes to visit and enjoy. This past summer she hiked and saw about 9 waterfalls. She shared the joy of these adventures and being out in nature with her new puppy. She considers herself an amateur photographer and also a foodie. Her favorite foods are birria tacos and pasta. Besides the PNW, her favorite place that she’s traveled to thus far would be the Disney parks in California.
She was able to celebrate a life milestone by traveling to her “absolute favorite place, Disneyland”. She said being there reminded her that she’s not too old to see and do the things that she didn’t do as a child.
She believes that growing up as an army brat and experiencing constant change caused her to become very flexible and adaptable to changing circumstances. She’s proud of her achievement in becoming the first person in her family to graduate college in America, as well as to graduate with two different degrees. She graduated June 2020, from the University of Washington (Tacoma) with a BA in Psychology and a BA in Healthcare leadership.
Portia Wilson
Intern Case Manager
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”- Maya Angelou
Portia was born in the windy city, Chicago Il. She enjoys basketball so much that she played in high school and coached youth basketball for four years. The foods that she enjoys most are hot wings, French fries, Kalbi and Soul Food. She loves strawberry everything. She enjoys music that allows her to self-reflect and renew her spirit. She likes decorating and designing. Right now, she utilizes home design pages for inspiration as well as reviewing videos to learn how to build closet systems.
For more than ten years she served as a Medical Administrator, her duties included overseeing clinic administration functions like: outpatient records, release of information, HIPAA, patient eligibility, referral management, patient travel, and the Airman Medical Transitioning Unit Program.
She’s an Air Force Veteran who has an Associate degree in Health Service Management as well as a bachelor’s degree in Business Administration. Currently, she is working to obtain her Master of Social Work (MSW). She says that one of her best assets is that she is committed. After meeting with the owner of DMT, she said that she knew it would be an incredible opportunity to learn and grow as a professional.
As a case worker at DMT, she gets hands on experience/training to handle intensive case management, care and resource coordinating and patient navigating. She is learning to provide real world practical help through supportive housing and supportive employment. She also is learning to assists clients to get and keep jobs despite their having a disability.