Anthea attended Pierce College and received her Associates degree in Administrative Assistance for Healthcare and a Certificate for Medical billing and Coding.
Ten years of customer service work and her own smarts, has contributed greatly to her smooth operation of the front desk. She has her hands full with scheduling, and performing various office projects. There are many aspects to the work that she does at the front desk, like learning to use online Practice Management Software for setting appointments, color coding them and customizing codes needed in the office. In addition to that, introducing electronic billing has cut down on paper waste and is much faster than checks.
She’s always learning more ways to make her work easier whether it’s facilitating calls between clients and the office, or calls with insurances or EAPs as well as with other agencies. It can be a tall order explaining changes in insurance policies to clients. She says it’s important to her to work with the client explaining to them so that they understand their policy. She says co-pays and deductibles are discussed the most and can be confusing. Dealing with insurance companies can be very challenging, however she’s even come up with helpful tips to more easily facilitate those calls.
She takes much pride in the work that she does, her skills continue to improve and compliments all the work we do at Develop Minded Therapies
Mercy was born in Me’rida, the capital and largest city in Yucatan state in Mexico. At 18, she joined her family when she moved to Tacoma.
After graduating high school, she worked and earned professional certifications in collections. One of her earlier jobs was at a property management firm which piqued her interest in attending college and one day owning an agency that handles real estate and property management.
Mercy has interest in a wide variety of things. She loves the Seahawks. She enjoys cooking family recipes and going to the movies with her nephews. She enjoys 80’s movies- especially those starring Molly Ringwald or Michael J. Fox, and she loves the TV sitcom “Friends”.
Mercy’s big dream would be to travel to Japan, and to enjoy the culture, landscaping, architecture and food. The peak of that dream would be for her to climb Mt Fuji. She has become enamored with Mt. Fuji after viewing countless videos about Japan.
She says going to college is the hardest thing that she’s done. For many years there was one obstacle after another in her way; including financial challenges and bad timing. She reveals that because she was born with one arm that the physical aspects of trying to get around and carrying things are part of what makes going to college challenging for her. However, she has a goal to finish her associate’s degree for business in 3 years and she says she’s determined to finish it!